[he can't help but give a tiny chuckle at that.] I see, I see. Perhaps it would be best to check around though? Because if you're the only one he has an issue with, then that's not fair customer service. Even if you don't like someone as a person, they're different once they're buying your product. And if they get bad customer service they can tell other people to not buy stuff from them. And that could ruin sales.